FAQ's and Policies
When Are Payments Due?
Payments are due each month by the 28th prior to the month of classes. Example: October payment is due September 28th. Statements are sent out via email so please be sure that you provide an accurate email address. We accept cash, check and debit/credit cards on site.
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Why Have I Not Received a Statement?
It can also be sent to your spam or junk folder so be sure to add us to your contact list so you will receive the email. You do not receive a statement if you have a zero balance on your account. We also might not have an email address for you so please be sure to provide one.
How Do I know What Level Is Right For My Child?
Each child learns in a different way and therefore progresses differently. We assess each child's skills and progress individually and recommend a level based on their age and skills with gymnastics. It is typical for a student to stay in the same level for a year or more to master all the required skills and build up muscular strength and coordination to complete that level. Each new student can participate in a class (with no obligation) and we are happy to work with you to find the right fit for your child if one class does not fit their needs.
How Long Is The Season?
Our classes go year round. The commitment is month to month. Children are always being evaluated and will promote accordingly!
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What Age Can My Child Start Gymnastics?
We offer "My Kid and Me" classes starting at 18 months. In this class the parent stays with their child as they rotate through each station. The program prepares the children for "Tiny Tots" which begins at age 3. At age 4 children go to "Intro to Gymnastics", and at age 5 and in school they start at USAG level 1. We currently offer classes through level 8 for girls and intermediate for boys.
Policies and Procedures
Dress Code:
Please make sure that your child is appropriately dressed for class. Any clothing they can move easily in. Leotards are encouraged because they allow for free movement and allow the coach to see how the student is moving. Leggings, t-shirts, pants or shorts work great as long as they are not too baggy. Shirts should be tucked in and hair should be pulled back. NO bare mid-drifts. Have them bring a change of clothes and hair ties if needed. During cold weather, layers are essential so students can stay warm and take off layers as they work. Please send a water bottle with your child to every class! Children are allowed in each class to grab drinks as needed to ensure healthy hydration when active. NO BARE MID-DRIFTS PLEASE! *Power tumbling classes are allowed to wear tennis shoes if properly cleaned upon entry.
What You Should NOT Wear:
Do not wear jewelry, skirts, socks, tights or jeans. If the dress code is not followed, it can pose a serious safety risk so please have your child(children) dressed appropriately for class. No socks, shoes, food or drinks are allowed in the gym.
Enrollment Policy:
Our program runs year round. If you choose to drop from our program, we require written notice before the next billing cycle on the 15th of the month, otherwise you are responsible for the cancellation fee of one month's tuition. Please use the Parent Portal for Drop Requests, or simply give us a call or stop by the front desk! If you do not provide notice, you are liable for the month!
Pick up / Drop Off Policy:
Please be on time to pick up your child from their class. After ten minutes from the end of class, you will be assessed a $5.00 late fee per minute. If your child is not picked up on time, we are prevented from providing service to other students. Parents must walk their child in and out of the building to check in and out for classes. A phone call to parents will be given if a student has not been picked up after 15 minutes.
Payment Policy:
Statements will be made available on the 15th of the month prior to classes. We will only email statements should you become past due. You can either pay online through the Parent Portal, mail the payment to the Silverton Facility or bring it to the last class of the month. If the payment is not received by the 28th of the month you will be charged a $15.00 late fee. If payment is not received by the 1st of the month, we reserve the right to refuse services for non-payment. If we do not receive written notice before the 28th of the month and/or are absent without contact, your student will be dropped from the class and you are responsible for the cancellation fee of one month tuition. All accounts are made available online for immediate attention.
Trial Class Policy:
Contact us anytime to schedule a trial class (with no obligation unless you sign up) for the one you are interested in joining. In order to participate in any class, we must have a completed registration form with a signed "Release of Liability Waiver". A one time Trial class is available at a prorated amount without having to pay the registration fee.
Rules During The Class:
Students, siblings and parents are not allowed on equipment without direct supervision/permission from a staff member or Coach. Your child will be under the direct supervision of the coach at all times and is not allowed to leave the class area without permission from the coach. Disruptive or unsafe behavior is not tolerated for the safety of the child, staff and other students. If a student continues to misbehave and/or cause a safety issue, we reserve the right to refuse services. In case of a fire or other emergency, we will follow the evacuation process of the location where the class is being held.
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